Library and Links
Other Recommended Reading:
BCStrategies, formerly UCStrategies, is an essential buyer’s resource on business communications products and services, including Unified Communications and Collaboration, Contact Center, and other related areas, helping organizations make buying decisions.
NoJitter.com
- If It’s Not AI, It Just Won’t Fly
By Blair PleasantAfter seven separate tech events, seven clear trends emerge in AI and communications technology, from CX to copilots to the challenge of differentiation.
- Note from the Editor-in-Chief
By Lisa SchmeiserA change in ownership and what it means for our readers.
- Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
By Zeus KerravalaThe new feature uses AI to process tasks, provides insights, and makes changes using natural language interactions.
- AI Rapidly Reshapes Contact Center Agents’ Responsibilities
By Robin GareissAgent Assist Helps Agents Drive Revenue—and Solve Customer Service Issues.
- Six Thoughts On the Talkdesk Analyst Summit
By Zeus KerravalaThe recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.
- No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
By Matt VartabedianAmazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, support for WhatsApp and more.
- Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
By Beth SchultzEase of use is the top decision factor, but app integration, dashboards, AI capabilities, and other criteria come into play as well, according to Metrigy research.
- What to Expect With the New Federal Communications Commission
By Martha BuyerThe author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything from net neutrality to TikTok.
- Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
By Dave MichelsNew research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.
All Posts:
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911 Compliance Doesn’t Come Shrink Wrapped
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Generational Technology Use Doesn't Support Easy Generalities
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Leveraging the Cloud for Customer Service Innovation
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Is Good Employee Experience Necessary for Company Success?
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Does Remote Work Weaken a Company’s Culture?
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Pairing UCaaS and CCaaS With Your Enterprise Cloud Strategy
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Your Social Media Strategy Requires a Multi-Purpose Approach
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Cloud Services as the New Telco Bill
External Articles:
- Is Good Employee Experience Necessary for Company Success?
March 29, 2022 by Robert Lee Harris – Posted on BCStrategies - Does Remote Work Weaken a Company’s Culture?
March 03, 2022 by Robert Lee Harris – Posted on Nojitter.com – A survey of 2,800 senior managers from staffing firm Robert Half found that 41 percent gave employees the ability to choose when they work. - Pairing UCaaS and CCaaS With Your Enterprise Cloud Strategy
September 07, 2021 by Robert Lee Harris – Posted on Nojitter.com – Here are some concerns and considerations to keep in mind during the planning process. - No, the “New Normal” Is Not Here to Stay
August 11, 2020 by Robert Lee Harris – Posted on Nojitter.com – Despite the headlines during the crisis that depict life will never be the same, here are four predictions why it will. - Cloud Services as the New Telco Bill
February 05, 2019 by Robert Lee Harris – Posted on Nojitter.com – How they’re the same, and how they’re not - Your Social Media Strategy Requires a Multi-Purpose Approach
August 15, 2019 by Robert Lee Harris – Posted on BCStrategies - Deciding What Hybrid Cloud Communications Means to You
June 17, 2019 by Robert Lee Harris – Posted on BCStrategies - AI Systems – The Brains Behind the Bots
December 08, 2016 by Robert Lee Harris – Posted on Nojitter.com – An overview of capabilities and methodologies behind artificial intelligence. - Connected TV – Signals to the Enterprise
January 06, 2016 by Robert Lee Harris – Posted on Nojitter.com – Connected Televisions may soon be a contact channel into the Enterprise. Here’s why. - Shouldering Responsibility for Data Privacy
February 02, 2015 by Robert Lee Harris – Posted on Nojitter.com – Looking into information privacy — the trends, technology, regulations, and impact on end users and for enterprise IT. - What Enterprise IT Can Learn from the Apple Watch
September 12, 2014 by Robert Lee Harris – Posted on Nojitter.com – Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch. - Decision Points on Cloud Communications for Large Enterprise
January 23, 2014 by Robert Lee Harris – Posted on Nojitter.com – Three different case studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors. - Planning and Managing Enterprise Mobility
June 03, 2012 by Robert Lee Harris – Posted on Nojitter.com. Enterprise mobility needs to be component of nearly every IT project. Asking “what is the enterprise mobility impact?” will become second nature. - Lessons Learned from a Bring Your Own Device Project
January 30, 2012 by Robert Lee Harris – Posted on Nojitter.com. Here’s what I took away from the experience of working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. - Telecom Expense Management: Developing a TEM Strategy
December 28, 2009 By Robert Lee Harris – Posted on NoJitter.com – http://www.nojitter.com/features/219400186 TEM processes, services and software provide significant value, but the solutions are still far from perfect