BCStrategies, formerly UCStrategies, is an essential buyer’s resource on business communications products and services, including Unified Communications and Collaboration, Contact Center, and other related areas, helping organizations make buying decisions.
Online news and articles about enterprise IP-telephony, unified communications and converged networking world
By Blair PleasantWith integrated UC and CC, agents can communicate and collaborate with knowledge workers in different parts of the organization to better help customers in real time.
By Zeus KerravalaAs customer experience becomes a way for companies to compete, they need tools that give contact center capabilities to non-contact center personnel. This offering is aimed at that business need.
By Matt VartabedianZoom expands multilingual support, 8x8 adds Proactive Outreach to CCaaS, Klarna'a AI Assistant automates customer service, and Microsoft Teams adds calling for frontline workers.
By Eric KrapfThe more that UCaaS extends its tentacles into CCaaS and vice versa, the more complicated it’s likely to be.
By Dave MichelsAs the European Union continues to impose new requirements on big tech, an emerging question is if users or the European Union's Digital Markets Act (DMA) will drive the enterprise messaging providers to embrace messaging interoperability.
By Irwin LazarAI, especially GenAI, present new concerns as older ones linger.
By Matt VartabedianYellow.ai helps enterprises automate their customer interactions with generative AI-powered solutions, including a virtual agent — approaches that can result in cost reductions.
By Tom BrannenThe Apple Vision Pro is out and is getting very positive reviews. But digging deeper, is it really worth the hype? Here’s the case for the $3500 headset.
By Tom NolleWhile companies are quick to cite AI in job reductions, the truth is a little trickier to discern, and requires looking at how well some technologies are meeting current and anticipated business needs.