BCStrategies, formerly UCStrategies, is an essential buyer’s resource on business communications products and services, including Unified Communications and Collaboration, Contact Center, and other related areas, helping organizations make buying decisions.
Online news and articles about enterprise IP-telephony, unified communications and converged networking world
By Matthew VartabedianAI led this week’s news: ServiceNow embeds generative AI across its platform, Microsoft sets a release calendar for Copilot, NICE adds AI-powered features to CXone, Cresta provides a path to using generative AI in on-prem contact centers, Creston debuts new hotdesking hardware.
By Eric KrapfWe’ll have leaders from some of the largest enterprises in their industries, across a wide range of verticals, sharing firsthand expertise.
By Sheila Walthoe, Local MeasureBusiness process outsourcing offer access to technology and process expertise, improves efficiencies, and reduces labor costs. Here's how BPOs can help businesses become more competitive.
By Melissa SwartzA complete technology solution requires a platform, implementation, and ongoing support. You have to get all three of these right to achieve success. Here are the things to keep in mind as you select the service or product you’ll use.
By Scott MurphyMicrosoft’s release of a Secure Service Edge (SSE) solution in November will drive innovation in the secure access service edge market – a win for security-conscious pros and end-users.
By David MaldowThanks to the rise in hybrid work, the communications technologies available to home workers are closer than ever to the professional-quality capabilities and capacity of office AV tech.
By Matthew VartabedianAt the Voice & AI show last week in Washington, DC, Raj Koneru of Kore.ai provided an overview of how generative AI and conversational AI are better together.
By Matthew VartabedianAI led this week’s news: Salesforce launched its own generative AI conversational assistants, plus a native cloud integration with its AI Platform and Einstein Copilots, Slack launched new AI and automation capabilities, a Microsoft study found that the Microsoft Dynamics 365 Copilot Improved CX, and TimeOS launched an AI-powered assistant.
By Martha BuyerDespite the vast volumes of data relied upon to generate responses to posted questions, the responses produced by AI are often incorrect. But that's only the beginning of the risks enterprises face.