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BCStrategies, formerly UCStrategies, is an essential buyer’s resource on business communications products and services, including Unified Communications and Collaboration, Contact Center, and other related areas, helping organizations make buying decisions.
NoJitter.com
- The AI-Free View from Enterprise Connect 2024
By Denise MunroThree noteworthy, non-AI developments at the show are worth covering. Here they are.
- Conversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the Model
By Matt VartabedianFive9’s CTO and Head of AI provides his thoughts on how contact center managers should focus on the business challenge they’re trying to solve rather than on the technological particulars of a Gen AI model.
- Where Does AI Go From Here?
By Irwin LazarThe AI hype must translate into demonstrable business benefits.
- The Office Needs a Hardware Edge to Attract Employees
By Prachi NemaCollaboration hardware holds the potential to transform offices into hubs delivering superior employee experience.
- Generative AI Offers Unique Shadow IT Challenges
By Eric Krapf Employees want access to genAI tools – and they may not wait for a measured enterprise rollout to begin using those tools.
- NEC Exits Premises-based UC
By Dave MichelsThough it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues.
- No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
By Matt VartabedianGen AI news continued apace with releases from ASAPP, Zendesk, Kore.ai, boost.ai, Pega, Stravito and Zoom.
- No Jitter Midroll: Slack AI Proves It Saves You Time
By Matt VartabedianRejoice for all the time saved catching up with Recap summaries.
- Google Vids and More: Unpacking Google Workspace's Latest AI and Security Updates from Google Cloud Next '24
By Craig DurrGoogle’s updates reflect its strategic vision to adapt to the changing dynamics of workplace technology, emphasizing efficiency, inclusivity, and security.
All Posts:
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911 Compliance Doesn’t Come Shrink Wrapped
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Generational Technology Use Doesn't Support Easy Generalities
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Leveraging the Cloud for Customer Service Innovation
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Is Good Employee Experience Necessary for Company Success?
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Does Remote Work Weaken a Company’s Culture?
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Pairing UCaaS and CCaaS With Your Enterprise Cloud Strategy
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Your Social Media Strategy Requires a Multi-Purpose Approach
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Cloud Services as the New Telco Bill
External Articles:
- Is Good Employee Experience Necessary for Company Success?
March 29, 2022 by Robert Lee Harris – Posted on BCStrategies - Does Remote Work Weaken a Company’s Culture?
March 03, 2022 by Robert Lee Harris – Posted on Nojitter.com – A survey of 2,800 senior managers from staffing firm Robert Half found that 41 percent gave employees the ability to choose when they work. - Pairing UCaaS and CCaaS With Your Enterprise Cloud Strategy
September 07, 2021 by Robert Lee Harris – Posted on Nojitter.com – Here are some concerns and considerations to keep in mind during the planning process. - No, the “New Normal” Is Not Here to Stay
August 11, 2020 by Robert Lee Harris – Posted on Nojitter.com – Despite the headlines during the crisis that depict life will never be the same, here are four predictions why it will. - Cloud Services as the New Telco Bill
February 05, 2019 by Robert Lee Harris – Posted on Nojitter.com – How they’re the same, and how they’re not - Your Social Media Strategy Requires a Multi-Purpose Approach
August 15, 2019 by Robert Lee Harris – Posted on BCStrategies - Deciding What Hybrid Cloud Communications Means to You
June 17, 2019 by Robert Lee Harris – Posted on BCStrategies - AI Systems – The Brains Behind the Bots
December 08, 2016 by Robert Lee Harris – Posted on Nojitter.com – An overview of capabilities and methodologies behind artificial intelligence. - Connected TV – Signals to the Enterprise
January 06, 2016 by Robert Lee Harris – Posted on Nojitter.com – Connected Televisions may soon be a contact channel into the Enterprise. Here’s why. - Shouldering Responsibility for Data Privacy
February 02, 2015 by Robert Lee Harris – Posted on Nojitter.com – Looking into information privacy — the trends, technology, regulations, and impact on end users and for enterprise IT. - What Enterprise IT Can Learn from the Apple Watch
September 12, 2014 by Robert Lee Harris – Posted on Nojitter.com – Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch. - Decision Points on Cloud Communications for Large Enterprise
January 23, 2014 by Robert Lee Harris – Posted on Nojitter.com – Three different case studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors. - Planning and Managing Enterprise Mobility
June 03, 2012 by Robert Lee Harris – Posted on Nojitter.com. Enterprise mobility needs to be component of nearly every IT project. Asking “what is the enterprise mobility impact?” will become second nature. - Lessons Learned from a Bring Your Own Device Project
January 30, 2012 by Robert Lee Harris – Posted on Nojitter.com. Here’s what I took away from the experience of working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. - Telecom Expense Management: Developing a TEM Strategy
December 28, 2009 By Robert Lee Harris – Posted on NoJitter.com – http://www.nojitter.com/features/219400186 TEM processes, services and software provide significant value, but the solutions are still far from perfect