Library and Links
Other Recommended Reading:
BCStrategies, formerly UCStrategies, is an essential buyer’s resource on business communications products and services, including Unified Communications and Collaboration, Contact Center, and other related areas, helping organizations make buying decisions.
NoJitter.com
- No Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact Centers
By Matthew VartabedianAI led this week’s news: ServiceNow embeds generative AI across its platform, Microsoft sets a release calendar for Copilot, NICE adds AI-powered features to CXone, Cresta provides a path to using generative AI in on-prem contact centers, Creston debuts new hotdesking hardware.
- Enterprise Connect 2024: End User Speakers Lead the Way
By Eric KrapfWe’ll have leaders from some of the largest enterprises in their industries, across a wide range of verticals, sharing firsthand expertise.
- The Future of Business Process Outsourcing
By Sheila Walthoe, Local MeasureBusiness process outsourcing offer access to technology and process expertise, improves efficiencies, and reduces labor costs. Here's how BPOs can help businesses become more competitive.
- 10 Ways to Evaluate Communications Technology for the Long Term
By Melissa SwartzA complete technology solution requires a platform, implementation, and ongoing support. You have to get all three of these right to achieve success. Here are the things to keep in mind as you select the service or product you’ll use.
- Changing the Security Game – Microsoft enters the SASE Market
By Scott MurphyMicrosoft’s release of a Secure Service Edge (SSE) solution in November will drive innovation in the secure access service edge market – a win for security-conscious pros and end-users.
- CEDIA and the Commercial Integrator Expo: Bridging the Gap Between Residential and Commercial Technologies
By David MaldowThanks to the rise in hybrid work, the communications technologies available to home workers are closer than ever to the professional-quality capabilities and capacity of office AV tech.
- Using Generative AI to Synthesize Dynamic Dialogue
By Matthew VartabedianAt the Voice & AI show last week in Washington, DC, Raj Koneru of Kore.ai provided an overview of how generative AI and conversational AI are better together.
- No Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CX
By Matthew VartabedianAI led this week’s news: Salesforce launched its own generative AI conversational assistants, plus a native cloud integration with its AI Platform and Einstein Copilots, Slack launched new AI and automation capabilities, a Microsoft study found that the Microsoft Dynamics 365 Copilot Improved CX, and TimeOS launched an AI-powered assistant.
- Relying on AI as a Core Business Component Brings Layers of Risk
By Martha BuyerDespite the vast volumes of data relied upon to generate responses to posted questions, the responses produced by AI are often incorrect. But that's only the beginning of the risks enterprises face.
All Posts:
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911 Compliance Doesn’t Come Shrink Wrapped
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Generational Technology Use Doesn't Support Easy Generalities
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Leveraging the Cloud for Customer Service Innovation
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Is Good Employee Experience Necessary for Company Success?
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Does Remote Work Weaken a Company’s Culture?
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Pairing UCaaS and CCaaS With Your Enterprise Cloud Strategy
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Your Social Media Strategy Requires a Multi-Purpose Approach
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Cloud Services as the New Telco Bill
External Articles:
- Is Good Employee Experience Necessary for Company Success?
March 29, 2022 by Robert Lee Harris – Posted on BCStrategies - Does Remote Work Weaken a Company’s Culture?
March 03, 2022 by Robert Lee Harris – Posted on Nojitter.com – A survey of 2,800 senior managers from staffing firm Robert Half found that 41 percent gave employees the ability to choose when they work. - Pairing UCaaS and CCaaS With Your Enterprise Cloud Strategy
September 07, 2021 by Robert Lee Harris – Posted on Nojitter.com – Here are some concerns and considerations to keep in mind during the planning process. - No, the “New Normal” Is Not Here to Stay
August 11, 2020 by Robert Lee Harris – Posted on Nojitter.com – Despite the headlines during the crisis that depict life will never be the same, here are four predictions why it will. - Cloud Services as the New Telco Bill
February 05, 2019 by Robert Lee Harris – Posted on Nojitter.com – How they’re the same, and how they’re not - Your Social Media Strategy Requires a Multi-Purpose Approach
August 15, 2019 by Robert Lee Harris – Posted on BCStrategies - Deciding What Hybrid Cloud Communications Means to You
June 17, 2019 by Robert Lee Harris – Posted on BCStrategies - AI Systems – The Brains Behind the Bots
December 08, 2016 by Robert Lee Harris – Posted on Nojitter.com – An overview of capabilities and methodologies behind artificial intelligence. - Connected TV – Signals to the Enterprise
January 06, 2016 by Robert Lee Harris – Posted on Nojitter.com – Connected Televisions may soon be a contact channel into the Enterprise. Here’s why. - Shouldering Responsibility for Data Privacy
February 02, 2015 by Robert Lee Harris – Posted on Nojitter.com – Looking into information privacy — the trends, technology, regulations, and impact on end users and for enterprise IT. - What Enterprise IT Can Learn from the Apple Watch
September 12, 2014 by Robert Lee Harris – Posted on Nojitter.com – Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch. - Decision Points on Cloud Communications for Large Enterprise
January 23, 2014 by Robert Lee Harris – Posted on Nojitter.com – Three different case studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors. - Planning and Managing Enterprise Mobility
June 03, 2012 by Robert Lee Harris – Posted on Nojitter.com. Enterprise mobility needs to be component of nearly every IT project. Asking “what is the enterprise mobility impact?” will become second nature. - Lessons Learned from a Bring Your Own Device Project
January 30, 2012 by Robert Lee Harris – Posted on Nojitter.com. Here’s what I took away from the experience of working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. - Telecom Expense Management: Developing a TEM Strategy
December 28, 2009 By Robert Lee Harris – Posted on NoJitter.com – http://www.nojitter.com/features/219400186 TEM processes, services and software provide significant value, but the solutions are still far from perfect