911 Compliance Doesn’t Come Shrink Wrapped

Robert Lee Harris, Elizabeth (Beth) English Identifying areas and levels of risk is an important part of your 911 planning. This involves looking at everything related to 911 and includes non-technical details.  Telecommunications platform and provider professionals have spent the last few years getting up to speed with new federal regulations for 911 emergency service. […]

Generational Technology Use Doesn’t Support Easy Generalities

There is no question that remote work during the COVID lockdown created a significant change in use of information and communications technology. How much has this impacted each age group, from students to retirees? This is a subject that prompts extreme viewpoints ranging from a cynical proclamation of younger generations living their whole life online, […]

Does Remote Work Weaken a Company’s Culture?

A survey of 2,800 senior managers from staffing firm Robert Half found that 41 percent gave employees the ability to choose when they work. A week doesn’t go by without reading about the “Great Resignation,” accompanied by an array of recommended measures to mitigate this trend, ranging from better benefits to outsourcing jobs to positioning […]

Your Social Media Strategy Requires a Multi-Purpose Approach

Enterprises have recognized the importance of engaging customers and business partners through social media channels as well as SMS text and web chat. It is good that they understand the value of technology solutions that integrate social media and messaging into a larger unified communications solution. However, too often when an enterprise plans to engage […]