BCStrategies, formerly UCStrategies, is an essential buyer’s resource on business communications products and services, including Unified Communications and Collaboration, Contact Center, and other related areas, helping organizations make buying decisions.
Online news and articles about enterprise IP-telephony, unified communications and converged networking world
By No Jitter StaffOtter.ai offers an AI-powered application which allows users to record and transcribe meetings via OtterPilot and, via Meeting GenAI, summarize those meetings. Additionally, users can collaborate in live or asynchronous conversations via Otter Chat.
By Matt VartabedianMore Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.
By Eric KrapfSometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
By Matt VartabedianMitel’s CMO provides his thoughts on connecting the dots for an organization to help them navigate the waters of on-prem, private and public cloud.
By Beth SchultzMetrigy’s research finds high adoption of connected workspace apps enabling collaborative work management.
By Blair PleasantCan you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
By Hannah WarfelAlso, Amazon Bedrock announces new capabilities and Neat and Shure partner to combine their video/audio technologies.
By Zeus KerravalaNow it’s time for Masarek and the team to execute consistently and turn their strategy roadmap into sales success
By Eric KrapfThe RTO battles may be in an uneasy truce, but there is reason for optimism that enterprises want to continue to improve the in-person meeting room experience
Robert Lee Harris, Elizabeth (Beth) English Identifying areas and levels of risk is an important part of your 911 planning. This involves looking at everything related to 911 and includes non-technical details. Telecommunications platform and provider professionals have spent the last few years getting up to speed with new federal regulations for 911 emergency service. […]
There is no question that remote work during the COVID lockdown created a significant change in use of information and communications technology. How much has this impacted each age group, from students to retirees? This is a subject that prompts extreme viewpoints ranging from a cynical proclamation of younger generations living their whole life online, […]
The last few years have seen a dramatic change in work processes, driven by the need to provide access to business enterprise systems and data in an agile remote environment. This has created an acceleration of cloud computing and SaaS deployments, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). However, remote […]
A review of Empathy in Action: How to Deliver Great Customer Experiences at Scale by Genesys CEO Tony Bates and Dr. Natalie Petouhoff Two things are happening in today’s business world. Business and retail consumers are rapidly shifting the products and services that they use, and employees are taking a hard look at where they […]